💰 Refund Policy

Clear and fair refund rules for all Zainify AI Photography users.

Last Updated: May 1, 2026

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Credits are automatically refunded when image generation fails due to a system error on our side.

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Successfully used credits for completed image generations are non-refundable.

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If charged but received no credits, contact us within 7 days with your transaction ID.

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We review and resolve all refund requests within 3–5 business days.

Automatic Credit Refunds

Our system automatically refunds your credits in the following situations — you don't need to contact us:

✅ Credit refunds happen instantly and automatically. Check your credit balance on the dashboard if a generation fails.

Due to the digital nature of our subscription plans, the following policy applies:

Non-Refundable Once Activated: Subscription fees are non-refundable once the plan is activated and credits have been issued to your account.
Non-Used Plans: If you accidentally purchased a plan and have not used any credits, contact us within 24 hours for a case-by-case review.
Duplicate Payments: If you were charged twice for the same plan, contact us immediately with both transaction IDs for a full refund of the duplicate charge.

⚠️ Credits do not carry over to the next subscription period. Unused credits expire at the end of the 30-day cycle.

If you believe you were incorrectly charged or did not receive your credits, follow these steps:

Payment processing occasionally takes a few minutes. Refresh your dashboard after waiting.

Email us at support@thezainify.com with your Transaction ID, payment screenshot, and account email.

We will investigate and respond within 3–5 business days with a resolution or credit adjustment.

The following exceptional cases may qualify for a partial or full refund at our discretion:

Service unavailability exceeding 48 consecutive hours due to our system failure
Major platform bug that consistently prevented image generation across all attempts
Proven duplicate payment for the same subscription

ℹ️ Refunds in exceptional cases are processed back to the original payment method via PayFast within 7–10 business days.

To request a refund or report a payment issue, please email us with:

Email: support@thezainify.com

We aim to respond within 3–5 business days.